Hello Steve, I trust you enjoyed the holidays. My family certainly did with many compliments on our kitchen. I would like to let you know that we were very pleased with the service provided by your staff. As most do, we shopped at a few businesses while making our decision. Chris gave us the same attention for our island and countertop as I expect he gives to a complete kitchen customer. Delivery was as promised (actually the week before) and the installers were great. Mike and the chap that worked with him did an excellent job. I have and will continue to let people know how pleased we are with Mike's Country Kitchens. Thank you
Brian & Karen McNut,
Dear Mr. Steve Ryan: It is with delight that we write to tell you how happy we are with our new kitchen. The service and attention we received from Chris was commendable. He was invaluable in assisting from the design stage through to the completion of the project. He was accessible and attentive to all details. We were also impressed with the two gentlemen, Brian and Tim, who installed our cabinets. My husband was at home that day and was appreciative of their efficiency and obvious team work. They took pride in their work and left our kitchen neat and tidy! Our new kitchen is everything we hoped it would be and this was in large part due to the exceptional service we received from Chris, Brian and Tim. We will definitely recommend MCK &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp; Woodworking to friends and colleagues. Sincerely
John and Agnes Greer,
I would like to send a thank-you for my wonderful kitchen renos done by your company. It was a pleasure to work with Wendy Gay. She is very professional, friendly and skilled at her job. She visited our home several times to ensure our renos would suit our wants and needs. We have dealt with many contractors and trades people as we have been fully renovating our home. Wendy, by far, has been the best person we have worked with! She should be recognized for her excellent customer service and professionalism. Thanks again for making this process a very positive experience. Our kitchen is beautiful!
Amy Laplante & Charlie Walsh,
Hi Steve, I just had a kitchen installed through your company and I wanted to write to say what a wonderful company you have. Roy was my sales person and I couldn't have asked for anyone better. I wasn't sure what I wanted when I came in and relied a lot on Roy's advice and the final product was absolutely amazing. Your service team is also incredible. It wasn't completely done on the first day and we needed something fixed before the weekend and they came back at 5 p.m on Friday to get this done for us. I was extremely impressed. You also over delivered on timelines promised and had my kitchen in earlier than I was expecting which was appreciated. Service and sales support is a lost art in the trades and it is nice to know that there are companies out there that value this service and provide it to their customers. I would absolutely recommend MCK to anyone. Cheers
It is incredible! I am soooo happy with it! We will certainly send you pictures! I just wanted to say thank you to yourself, Tony, and your team of builders installers and the countertop people! It was an absolute pleasure dealing with you guys and you made the process very enjoyable. I am beyond happy with the end product. Also I am so thankful that you guys were able to get our kitchen in before Christmas just as you had promised even with my addition to the island (which looks so great!!). We have had such a great experience using you guys for a second time! So thank you again to everyone!! Merry Christmas
Hi Ian: Thanks for sending out Mike's crew to fix two of our kitchen drawers. After repairing them, Mike automatically surveyed the rest of the cupboards and adjusted various spots he felt needed to be tweeked. Not too many businesses do extra things like that once you've bought their product. It was very much appreciated! Thanks again
Louise & Gary Fraser ,
Chris, This note is to thank you for the fine work which you and Mike's Country Kitchens did recently on our kitchen renovation and cabinetry. Overall, we're very pleased not only with the final results but with dealing with you from initial information gathering through to installation. While we were comparison shopping and considering which kitchen installer to hire, the following points made it clear to us that MCK would do the best job: No-one else actually came out to our house to take exact measurements and see any potential problem areas first-hand. We sensed an interest in the kitchen as a whole when you anticipated problems that the plumber and electrician would have. We didn't think this was your responsibility, given that you were only providing cabinets. You stayed after hours at your showroom on several occasions to consult with us. Your price quote was competitive and considered the best value by us (although it was not the lowest quote of the four we received from various installers). Once we had decided on MCK, the high level of customer service continued, as demonstrated by the following points: Many revisions to our kitchen layout were made. Good advice was offered but the final design, specifically relating to the island and countertop, was done the way we preferred. A good documentation package on your products was provided. MCK was ready to do the installation before we were. There was good communication between you, the work scheduler, the carpenters and us. Last minute changes to the cabinetry, based on advice from our electrician, were accommodated quickly. The carpenters arrived right on time as scheduled and worked efficiently. Very professional!! The one major problem that cropped up on installation day was promptly solved satisfactorily the following morning. After talking with friends and colleagues about their experiences, we were initially worried about the things that often go wrong during renovations. However, we had no such horror stories to tell while dealing with you. As I said, we're very pleased with our new kitchen and have no hesitation recommending MCK to friends. Thank you again
Mark and Wanda,
Hello Steven ... my name is Darlene Adams... l had new kitchen cupboards that we purchased and had installed from you four years ago. Over time, one of the corner doors became warped and did not close or hang properly! Called about a month ago and someone was here within a day to look at it and deal with the problem. Yesterday they installed a new door and I am absolutely thrilled with it... I was told the color may be off a tiny bit but I do not see it. Everyone that I have dealt with at MCK has been very helpful and I would like to thank them very much...
Hi Roy, Just a quick note to say that I am tremendously impressed with the new kitchen. I feel like I’m standing in a showroom. Thank you for designing such a fantastic collection of cabinets. The new design is far, far better than what was there before. The installers did a fantastic job: they dealt with some nasty surprises that were out of their control, and they voluntarily went the extra mile in several situations – for example, the plumbing pipes that run down the wall beside the sink are now enclosed in finished oak, rather than the original ugly painted box that previously contained them. They were by far the most courteous and professional work crew that I’ve had in this house. Thanks!
Cindy, I would highly recommend you, Cindy, to any of my friends, clients or colleagues that are either renovating or installing a brand new kitchen. Your experience and honesty adds real value when it comes to making some of those hard decisions, and your no-pressure, easy-going style eliminates the pressure that often accompanies a salesperson's advice. During each of the planning, installation and post-installation phases, you remained constantly available, patient, willing to listen, and responded quickly to our concerns. I look forward to working with you again when we're ready to start the next kitchen project. All the best
Diana & Vlad Cherny,
Steve Ryan, This is a note to tell you how pleased we were with the installation of our new kitchen and bathroom cabinets. We first dealt with Chris whom we found to be very professional and helpful in every way. We had a second quote from another well known company and even though they came back with a lower price we decided to go with Chris, which I think says a lot for your employee. The cabinets were installed by Thomas Ryan and Mike Hunt and we thought they did a very professional job as well. A couple of adjustments had to be taken care of and Eric Viau promptly fixed the matter. We had cabinets installed in our new summer home about 7 years ago and again were very pleased with the job. Says a lot for the company. Please let Mike Ryan know of our satisfaction with his employees and a job well done.
Marilyn and John McCormack,
&amp;amp;amp;amp;amp;amp;amp;amp;quot;Hi Susan, I wanted to let you know how pleased we are with our kitchen. From the first meeting with Tony we were so impressed with his knowledge and his professionalism. Paul was sitting on the fence with the renovations as it was and Tony's knowledge and the promise of the ease of the renos are what sold him. We thank both you and Tony for your patience with me especially as I asked questions I had already asked or should have known the answers to and for your opinions as I was deciding on colours, hardware and countertops etc. I never felt that I was an annoyance to you Susan even as the number of phone calls I made to you reached a ridiculous number. The actual installation was great . Steve and Shawn were on time and very professional and friendly. Everything was installed great and all the mess was cleaned up before they left. The call from Tony the next day t o check on the installation was a nice touch. Also Susan your calls and assurances that the small things that needed to be fixed would be done quickly was reassuring that we had chosen the right company with the right people . We will certainly recommend MCK to all of our friends. Thanks so much for everything,
Marilyn and Paul Boutilier ,